You can activate Duo Mobile for offline access on iOS or Android. Offline access for Duo macOS Logon helps you log on to macOS systems securely even when unable to contact Duo’s cloud service.

You can then authenticate with one of the newly-delivered passcodes.ĭuo Authentication for macOS does not support remembered devices at this time. To have a new batch of SMS passcodes sent to you click the Send me new codes button. Passcode: Log in using a passcode generated with Duo Mobile, received via SMS, generated by your hardware token, or provided by an administrator.Phone Call: Perform phone callback authentication.

You can use Duo Push if you've installed and activated Duo Mobile on your iOS or Android device. Duo Push: Send a request to your smartphone.If auto-push is disabled or if you click the Cancel button on the Duo Prompt, you can select a different device from the drop-down at the top (if you've enrolled more than one) or select any available factor to verify your identity to Duo: Once installed, Duo authentication is required for new console logons, but not when unlocking the screensaver or you're already logged on and just waking the system from sleep.Īfter entering your macOS username and password, an authentication request will automatically be pushed to the Duo Mobile app on your phone. Activating Offline Access with Duo Mobile.Please put Duo Mobile in your email subject line. Questions?Ĭontact the UW-IT Service Center at or (206) 221-5000. Passcodes must be generated through the Duo Mobile app. While Duo’s documentation mentions the SMS/texting option, UW-IT does not support this form of authentication via Duo. Note: For phone-based use of 2FA on the older OSs, Duo-generated passcodes through SMS/texting will not work. However, both Duo and UW-IT recommend using 2FA via updated/compatible device OSs and the fully updated Duo Mobile app. 8, 2024, Duo Mobile will continue to work and provide 2FA protection for those who do not or cannot update their device’s OS. Learn more in Troubles with 2FA here on IT Connect. The code will allow you to securely access UW systems for a 12-hour period. Get a temporary bypass code from the UW-IT Service Center if you run into problems with Duo Mobile.Enroll a phone number to authenticate through voice calls.Get and use a hardware token, provided through UW-IT at no charge.We provide an IT Connect FAQ link to information on setting up a new phone or tablet. Use a different device that can download the latest version of Duo Mobile.

UW-IT recognizes there may be hardship situations and other reasons why you cannot update your current device’s OS there are other options, including that you can: You may wish to visit Duo’s website to read Which versions of iOS does Duo Mobile support?

Apple device users, please update to iOS version 15 or newer so that you can download the latest version of Duo Mobile.

You may wish to visit Duo’s website to read Which versions of Android does Duo Mobile support?

Android users, please update to version 11 or newer so that you can download the latest version of Duo Mobile.

8, 2024 the same issue will be true for Apple devices using iOS version 14 or earlier. What’s happening with the older operating systems?Īndroid devices using OS 10 and earlier will no longer be able to download the latest version of Duo Mobile nor receive Duo Mobile maintenance fixes and security updates, starting Feb. When you update your OS, please check that Duo Mobile updated as well, as this may not occur automatically - you may need to manually update Duo Mobile. Make sure your device’s operating system (OS) is up to date so that you can update Duo Mobile to its latest version, and so that your device can receive Duo’s security and maintenance fixes. Is Duo Mobile on your two-factor authentication (2FA) mobile device fully updated? How about your device’s operating system? General recommendations for the UW community

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